PRIVACY POLICY

Effective date: July 14, 2026

This Privacy Policy explains how Slabitat Hobby Labs ("Slabitat," "we," "us") collects, uses, and shares information when you use slabitat.com and each participating card shop's branded portal (the "Service").

1. Information We Collect

Contact details you provide at drop-off, check-in, or lookup: name, phone number, and email address.
Submission details: descriptions and photos of the cards you submit, grading service selections, and status history.
Rewards activity: store check-ins, XP, levels, and achievement data.
Communication preferences: your marketing and notification opt-in choices and their timestamps (kept as a consent audit record).
Technical basics needed to run the Service, such as device/session cookies used to remember a verified phone lookup.

2. How We Use It

To register, organize, and track your grading submissions from drop-off to pickup.
To send transactional notifications (email and, if you opted in, SMS) about your submissions and check-ins.
To send marketing messages from your card shop only if you separately opted in.
To operate rewards features, prevent abuse, and keep the Service secure.

3. SMS Consent & Sharing — the Short Version

We do not sell your personal information. Your phone number and SMS opt-in are never shared with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data will not be shared with any third party except our SMS delivery provider, solely to send the messages you asked for. You can withdraw SMS consent at any time by replying STOP; reply HELP for assistance.

4. Who We Share Information With

Your card shop. Each shop's portal has its own partitioned database; the shop you submit cards to can see your submission and contact details to serve you. Other shops cannot.
Service providers that run the platform for us: cloud database and hosting, email delivery, SMS delivery (Twilio), and image storage. They may process data only to provide these services.
Legal reasons, if required by law or to protect the Service, our users, or the public.

5. Data Retention

We keep submission and consent records while your shop's account remains active, so your grading history and audit trail stay intact. You may ask your shop, or us, to delete your customer profile; some records may be retained where required for legitimate business or legal purposes.

6. Your Choices & Rights

Opt out of SMS at any time by replying STOP; opt out of marketing email via the unsubscribe method in the message or by contacting us.
Ask to access, correct, or delete your customer profile by contacting your shop or support@slabitat.com.
Depending on where you live, you may have additional privacy rights; we will honor valid requests under applicable law.

7. Security

We use industry-standard measures — including hashed staff credentials, signed session tokens, tenant-partitioned data, and encrypted transport — to protect your information. No system is 100% secure, so please use reasonable care with any credentials.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

9. Changes

We may update this Policy from time to time. We will update the effective date above and, for material changes, provide additional notice where appropriate.

10. Contact

Slabitat Hobby Labs · 912 Bull Street, Savannah, GA 31401 · support@slabitat.com